08XX, 03XX, Local Presence

Inbound services, such as 0800, 0870 or 0300 numbers are seen to give businesses a more professional, corporate image. With access to the online portal, our inbound product gives the user full visibility of call statistics and full control of how their incoming calls are handled.
Sometimes, 0800/0845 numbers may not be appropriate or the business may want to present a ‘local’ number or with the appearance of multiple offices, i.e. a company based in Manchester, may want to appear to offer their services ‘locally’ in London and Birmingham too.  They can achieve this by having multiple Geographic numbers, all of which can be monitored and controlled using the online portal.

Available Products

Simple Translation

Simple translation is just that.  No call routing, no online portal, just any Non-Geographic Number beginning 03 or 08, pointing to landline or mobile.

Contact Point

  • Online Management
  • Performance Statistics
  • Divert on Busy/No Answer/ Failover
  • Time of Day/ Day of Week Routing

Optional

  • Advanced Call Statistics
  • Call Recording
  • Voicemail
  • Call Whisper

Contact Path

  • Online Management
  • Performance Statistics
  • Divert on Busy/No Answer/ Failover
  • Time of Day/ Day of Week Routing
  • Date Routing
  • Call Distribution
  • Area Based Routing

Optional

  • Advanced Call Statistics
  • Call Recording
  • Voicemail
  • Call Whisper

Contact Pro

  • Online Management
  • Performance Statistics
  • Divert on Busy/No Answer/ Failover
  • Time of Day/ Day of Week Routing
  • Date Routing
  • Call Distribution
  • Area Based Routing
  • Call Queuing
  • Auto Attendant (IVR) – ‘Press 1’ Menus

Optional

  • Advanced Call Statistics
  • Call Recording
  • Voicemail
  • Call Whisper

Complex Call Routing

Inbound decision tree

Advanced Call Statistics

inbound-stats